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Case Studies | SwiftShift Website

Bukit Merah · Security Agency

How A 65-Officer Agency Is On Track To Cut Daily Manpower Coordination From 8 Hours To About 3

Before SwiftShift

Daily coordination was effectively a full-time job for two people. Last-minute cancellations were constant, and finding a replacement meant working the phones and WhatsApp groups with no real way to know who was actually free. Weekly rostering always slipped to the last minute because staff and sites were spread too wide to track by hand — and there was no single dashboard to see any of it at a glance.

22 sites

65 officers

2 manpower coordinators + 3 Ops Executives

8 hours a day spent chasing coverage

After 40 Days On SwiftShift

Daily coordination is projected to drop from 8 hours to about 3, with gaps filled from the agency's own staff. Weekly rosters are finalised by Friday, with every staff off-day request already compiled. Any gap left open is posted as an ad hoc job inside SwiftShift, so the team no longer starts from zero in WhatsApp every time a shift opens up.

8 → ~3 hrs

Projected daily coordination time

62%

Fewer unfilled gaps from last-minute cancellations

~20 min

Average time to fill a gap

40 days

Time to these results

Results recorded during the pilot, using the agency's own staff. 8-hour figure is the agency's own estimate.

“SwiftShift is an operational game changer for us. We are lucky to be one of the pioneer batches to use this.”

Sharvinam, Operations Manager

Toa Payoh · Security Agency

How A 200+ Officer, 80+ Site Agency Replaced Manpower Firefighting With Predictable Workforce Operations

Before SwiftShift

With more than 200 officers deployed across 80+ sites, manpower reliability was everything — and every unfilled shift created another problem. Last-minute gaps were difficult to fill, and there was no centralised way to track which officers were available for relief work when a site needed emergency cover. The operations team spent countless hours every day firefighting manpower issues instead of managing sites and growing the business, and every unfilled shift carried the risk of liquidated damages — a problem serious enough that it was starting to constrain how confidently the agency could take on new sites and sales.

80+ sites

200+ officers

4 Manpower Coordinators + 9 Ops Managers & Executives

3–6 hrs to cover each site gap on heavy days

After 3 Weeks On SwiftShift

SwiftShift replaced disconnected spreadsheets, messages and manual follow-ups with a centralised workforce operations system built around how security manpower actually works. An officer can now be deployed to a site in under 30 minutes, saving roughly 6 hours per deployment, from gap to confirmed cover, compared with the old process. On days with multiple manpower gaps — previously a 3 to 6 hour scramble per site — around 80% of gaps are now filled in under half an hour. Weekly rostering runs through a structured system that folds in off days and leave automatically, and with officers and schedules organised in one place, managers can plan weeks ahead instead of reacting to each week as it comes.

< 30 min

To deploy an officer to site

6 hrs

Saved per deployment, gap to confirmed cover

80%

Of manpower gaps filled under 30 min

3 weeks

Time to these results

All results recorded during the pilot, using the agency's own officers.

“SwiftShift has instantly relieved our operations workload. We can deploy officers faster and secure the right officers for the job. Our weekly scheduling is now so much easier, and we can plan weeks ahead with more confidence.”

Sharin Ismail, Head of Operations

Real Agencies. Real Numbers.

How A 65-Officer Agency Is On Track To Cut Daily Manpower Coordination From 8 Hours To About 3

How A 200+ Officer, 80+ Site Agency Replaced Manpower Firefighting With Predictable Workforce Operations