Bukit Merah · Security Agency
How A 65-Officer Agency Cut Daily Manpower Coordination From 8 Hours To 3
Before SwiftShift
Daily coordination was effectively a full-time job for two people. Last-minute cancellations were constant, and finding a replacement meant working the phones and WhatsApp groups with no real way to know who was actually free. Weekly rostering always slipped to the last minute because staff and sites were spread too wide to track by hand — and there was no single dashboard to see any of it at a glance.
After 40 Days On SwiftShift
Daily coordination dropped to 3 hours. Weekly rosters are finalised by Friday, with every staff off-day request already compiled. The agency is also building a growing pool of vetted relief officers inside SwiftShift, so they no longer start from zero every time a shift opens up.
8 → 3 hrs
Daily coordination time
62%
Fewer unfilled shift gaps
< 1 hr
To find a relief replacement
40 days
Time to these results
“SwiftShift is an operational game changer for us. We are lucky to be one of the pioneer batches to use this.”
Sharvinam, Operations Manager
